Retail and Consumer Pulse
Welcome to the Retail and Consumer Pulse Podcast. In this series, we delve into the wonderful world of retail and consumer goods, aiming to spotlight the latest strategies, trends, and innovations in this evolving sector. Each episode features an industry expert or leader sharing their insights on what it really takes to succeed in this hyper-competitive marketplace.
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Episodes
Wednesday Apr 16, 2025
Wednesday Apr 16, 2025
How can consumer goods companies grow revenue in a world of inflation, shifting consumer behavior, and squeezed margins? In this episode, Paul Morrison and Dorotea Baljević dive into the transformative role of AI and analytics in the CPG sector. From hyper-personalization and virtual mirrors to strategic Revenue Growth Management (RGM) and RevOps, they explore how data can unlock new value. With real-world examples and practical insights, this conversation offers a roadmap for CPG leaders navigating change—and aiming to thrive.
Explore more on Retail and CPG at: https://www.wns.com/industries/retail-consumer-packaged-goods
Monday Mar 24, 2025
Monday Mar 24, 2025
Agentic AI is the next big thing in retail disruption. But what does it mean for brands? Paul Morrison and Leigh Varnham break it all down in the latest episode of Retail and Consumer Pulse, exploring how businesses can harness it for unstoppable growth. Explore more on Retail and CPG at: https://www.wns.com/industries/retail-consumer-packaged-goods
Monday Feb 17, 2025
Monday Feb 17, 2025
Can AI and human intuition coexist to create exceptional retail experiences?In this episode of Retail and Consumer Pulse, Paul Morrison and SJ Grabiec, Global Head of Customer Experience at AllSaints, explore how brands can strike the perfect balance between technology and empathy in today’s digital-first world. Explore more on Retail and CPG at https://www.wns.com/industries/retail-consumer-packaged-goods.
Thursday Jan 16, 2025
Thursday Jan 16, 2025
Analytics is where efficiency meets effectiveness. In this episode, Paul Morrison, WNS' Retail and CPG Practice Lead (Europe) and Gautam Singh, Global Head of Data, Analytics and AI, discuss the transformative power of analytics in improving workflows and decision-making.
Explore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods
Tuesday Dec 10, 2024
Tuesday Dec 10, 2024
Procurement is evolving rapidly, driven by technology, sustainability demands and global challenges. In this episode of Retail and Consumer Pulse, Daniel G. Wilson, Head of Indirect Procurement – EMEA & CIS at Philips, and Paul Morrison, Practice Lead, Europe at WNS, discuss how AI, automation and strategic partnerships are transforming procurement processes. Tune in for actionable insights on navigating the complexities of today’s supply chains!
Explore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods
Friday Oct 04, 2024
Friday Oct 04, 2024
Gen AI is poised to transform the retail landscape, reshaping everything from supply chains to customer service. In this episode, Paul Morrison, WNS' Retail and CPG Practice Lead (Europe) and Richard Lim, CEO at Retail Economics, explore the cutting-edge technologies powering retail AI, highlighting the influence of Gen AI on both eCommerce and physical stores.
Explore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods
Wednesday Sep 04, 2024
Wednesday Sep 04, 2024
What does the future hold for supplier management in the era of AI? In this episode, Paul Morrison, WNS' Practice Lead (Europe), Manufacturing, Retail and Consumer Goods, and Michael Tracy, Senior VP of WNS Manufacturing, Retail, and Consumer Goods, explore the impact of AI, drawing from his recent article, "How AI is Transforming Supplier Risk Management in Retail & CPG."
Download the article here: https://www.wns.com/perspectives/articles/articledetail/1277/how-ai-is-transforming-supplier-risk-management-in-retail-cpgExplore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods
Tuesday Jul 23, 2024
Tuesday Jul 23, 2024
What is Plug-And-Play CPG? Why does it matter and how to make it easier to achieve? In this episode, Paul Morrison, WNS Retail and CPG Practice Lead Europe chats with Jason Evans, Senior VP, WNS Retail and CPG on his recent white paper.
The article can be downloaded here: https://www.wns.com/perspectives/articles/articledetail/1238/plug-and-play-cpg-is-your-business-ready-to-transform-at-speed
For more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods